At KIIKII, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us. However, if for any reason, you are not satisfied and would like to return or exchange your product, here’s what you need to know:

  • To initiate your returns or exchange go to to enter your Order Number and Email ID.
  • We will initiate the process of return/exchange, you can expect further communication via Email.
  • Either you can ship the product back to us, or if you’d like us to arrange a pick up, it’ll be chargeable at Rs. 149 only!
  • Please send the product(s) back to us in its original condition.
  • Keep the receipts and tags on! No take-backs if they’re off.
  • Try to use the KIIKII cover to pack the product.
  • You have 3 days to raise a return/exchange request from the date of receipt.
  • After approval of your return/exchange request, we shall receive the product within 7 working days.
  • If in case, the product requested by you during an exchange process is sold out by the time we receive your exchanged product, we will provide you with either in-store credit or refund to your original payment method.

Please Note:

  • Return/Exchange is not applicable on beauty products. In case any beauty product received by you is damaged/defective, we will replace it for you as long as you inform us within 24 hours of receipt!
  • Any products purchased during festive/clearance sales will only be applicable for exchange and in-store credit, not return.

In case you are shipping the products back to us, this is where you have to send it:


K-185/2, Surya Plaza Building, 3rd Floor

New Friends Colony

New Delhi - 110025


KIIKII understands that you may change your mind even after making the payment or confirming the order. You can cancel your order within 24 hours of confirmation free of cost. 

Please note that some orders are shipped almost immediately and it may not always be possible to cancel. In such cases, if you wish to cancel your order, a small fee of Rs.149/- will be applicable which will be adjusted in your refund amount once we receive the product back.

Any amount paid will be credited into the same payment mode using which the payment was made after deducting cancellation charges if any.

Customers who have used the Guest Checkout option can cancel their orders within 24 hours by sending an email on